FAQs
What payment methods do you accept?
We accept payment via PayPal. Don't worry if you don't have a PayPal account - you can checkout as a guest and pay by debit or credit card via PayPal.
What if I change my mind?
The Consumer Contracts Regulations 2013 which governs online shopping in the UK allows purchasers a 14-day cooling off period. During this period we are unable to supply digital goods for download unless you agree to waiver the cooling off period. This agreement is given by you during checkout. However, we want you to be satisfied, so if you change your mind before downloading your order or if you're at all unhappy with the pattern please email us and we'll do our best to help you.
You can notify us you wish to cancel your Paper pattern order within the 14-day cooling off period and return the pattern(s) for a refund. For more information, please see the terms and conditions.
If you cancel your retreat ticket more than 4 weeks before the retreat, you will receive a full refund (minus Paypal fees). If you cancel less than 4 weeks before the retreat you will not receive a refund. We may be able to help you to find someone to transfer your ticket to if you are unable to attend less than 4 weeks before the retreat.
How do I get my PDF pattern?
You can download your pattern by going into your account, going into the My Downloadable Products section and choosing to download the file. This should be available immediately but you'll receive an email to confirm your order has been completed successfully.
How many times can I download my PDF pattern?
You can currently download your pattern as many times as you wish.
What should I do before starting my project?
For PDF patterns, we advise you to print out the test square in the pattern to ensure that your printer is printing at the correct size before cutting out. If the PDF isn't printing at the correct size, we have some tips on how to adjust your printer here.
We also recommend that you read the pattern through before starting.
What if I run into difficulties?
Sometimes it feels like everything's going wrong. In these instances, take a break, eat some chocolate and come back with a fresh mind. If you're struggling with aspects of the pattern you can either join Mrs H's group on Facebook for help from Mrs H and other sewing enthusiasts or email us.
Can I sell my projects?
You may sell individual finished items handmade by you using this pattern. Use for mass production or contracting a third party to produce the items is prohibited. If you decide to sell items that you have made from this pattern, please include a credit back to 'Sewing Patterns by Mrs H' on your listing. If you would like us to share your make with our followers, please either tag us in your post on Facebook/Instagram (@sewingpatternsbymrsh) or send us an email with details.
Can I run workshops using your sewing patterns?
We love seeing our sewing patterns used for workshops and classes! Please remember that your students will each need a copy of the sewing pattern. They can either buy this individually through the website, or you can place a wholesale order with us (10 patterns or more). If you would like us to share the details of your upcoming class or workshop with our followers, please tag us in your Instagram/Facebook post (@sewingpatternsbymrsh), or send us an email at mrsh@mrs-h.com.
When will you post my order?
We aim to post physical orders within 2 working days of receiving your order using Royal Mail 1st class (or courier for orders over 1kg). Delivery times may vary. If you have not received your paper patterns after 2 weeks, please contact us at mrsh@mrs-h.com quoting your order number. If you have pre-ordered an item, we will post your order as close to the release date as we can. We will update about any changes to release dates via our social media pages, our newsletter, and on the product page itself. If you have any questions or concerns, please email us at mrsh@mrs-h.com quoting your order number.
Can I place a wholesale order?
Yes! You can order as usual through this site. When you add any 10 or more paper patterns to your shopping basket, it will automatically apply the wholesale discount to your order. Your postage fee is also automatically calculated based on the weight range for the patterns you have ordered. If you wish to place an order for a large number of patterns (100+) or are interested in becoming a distributor of our patterns, please send us an email first to ensure we have enough stock to cover your order. You can email us using the contact button on this site or direct to mrsh@mrs-h.com
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COVID-19 Update:
Health and Safety: Our staff follow a strict hygiene protocol to protect both themselves and you. You may still wish to place your order to one side for 24+ hours after receiving it.
Communications: We may take longer than usual to reply to your messages or emails. We are grateful for your patience at this time. Please know that every customer is important to us and we will get back to you as quickly as we can.
Shipping: Customer orders - We ship first class via our local postal service. Our Post Office has advised that many countries are experiencing delays for delivery of international orders, and some orders are being held at international mail receiving centres. Please check the status of your local postal service before placing your order. Wholesale orders - Within the UK, we ordinarily use a 3-5 day service through a national firm that employs local couriers. Due to our current shelter at home order, our local courier has been finding it challenging to keep up with demand. Due to this, we will temporarily be using an alternative courier firm on a next day service. This has resulted in an increase in shipping costs. We continually monitor the situation and will return to our usual more affordable shipping option as soon as practically possible.
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Competitions T&C:
Current:
BagMaking Moments 2022 Giveaway - Terms and Conditions
How to enter: Comment in the entry thread in our Facebook community. You may comment as many times as you wish, but only one entry per person will be counted. This prize draw will run from 28th December at 7 p.m. UK time through to 30th December at 7 p.m. UK time. One (1) winner will be chosen by random selection from all eligible entries within 24 hours after the end of the giveaway. We will announce the winner on the comment thread and on the original posts. Prize details: There is one (1) Bag of the Month Club gift card (value $24 USD) to win. Winners are responsible for any local taxes or sales tax above the value of the gift card. The prize is as stated and no cash or other alternatives will be offered except at the discretion of S J Hussey Ltd. The odds of winning depend on the number of eligible entries received. There is no fee to enter this prize draw. If you do not use Facebook, please send your entry by email to help@mrs-h.com with the subject line 'My BagMaking Moment of 2022'. This prize draw is administered by S J Hussey Ltd in the UK and is not endorsed by, associated with, or affiliated to Facebook or Instagram in any way. Void where prohibited.
Please note: Emmaline Bags will be running a similar giveaway during the same dates as this prize draw, with an identical prize. This means that you potentially have two chances to win a gift card. Please see the giveaway thread in the Emmaline Bags group for details on their giveaway.
Mrs H & Swoon Sew Along Giveaways - Terms and Conditions
We do not have a giveaway with every sew along. Where the sew along includes details of a giveaway, these terms apply. How to enter: On Facebook - Share a photo of your sew along bag in the comments of the Sew Along Show & Tell in the related Facebook Group (either Sewing Patterns by Mrs H Facebook group, or Swoon Facebook group) to enter the prize draw. On Instagram - tag the page related to the sew along (either @SewingPatternsByMrsH or @SwoonPatterns) AND use our sew along hashtag (either #MrsHSewAlong or #SwoonSewAlong); only photos related to the sew along will be included in the draw. You may share a photo of a complete bag or of a work-in-progress bag. You may sew more than one bag; each bag counts as one entry. There is no cost to enter the competition. The competition end date and time will be provided in the Show and Tell entry thread.. Please check the sew along show and tell thread for exact date details for each giveaway. If the sew along uses a paid pattern , you can enter without purchase by sending an email to lizzie@mrs-h.com with the subject line 'Sew Along Entry'. One (1) winner will be chosen by random selection after the close of the competition and will be announced in the relevant Facebook group and on Instagram Stories within seven (7) days of the end of the prize draw. Prize details: There is one (1) prize of one (1) x Swoon PDF pattern and one (1) x Mrs H PDF pattern. The prize is as stated and no cash or other alternatives will be offered except at the discretion of S J Hussey Ltd. The odds of winning depend on the number of eligible entries received. Additional Terms: The Swoon & Mrs H admin team's decision is final. We reserve the right to amend or cancel the prize draw or amend these terms and conditions as necessary. We may ask permission to share your photos outside the Facebook group. Ownership of the photos remains yours, and you can rescind permission to share at any time. This prize draw is administered by S J Hussey Ltd in the UK on behalf of Sewing Patterns by Mrs H and Swoon Patterns and is not endorsed by, associated with, or affiliated to Facebook or Instagram in any way. Void where prohibited.
Paused:
Paused at end of 2021 - Sewing Patterns by Mrs H & Swoon Patterns: Make of the Month - Monthly Photo Competition - Terms and Conditions
How to enter: Sewing Patterns by Mrs H - share a photo of your Mrs H bag in our Facebook Support Group, or share on Instagram with the hashtag #mrshphotocomp to enter our monthly photo competition. Swoon Patterns - share a photo of your Swoon bag in the Swoon Patterns Facebook group, or share on Instagram with the hashtag #swoonphotocomp to enter our monthly photo competition. There is no cost to enter this competition, and entrants may enter as many bag photos as they like. The competition will run from the 1st of each month to its close. The winner(s) will be chosen by the S J Hussey Ltd team with seven (7) days after the 1st of the following month. The winner(s) will be announced on Facebook and Instagram. The winner of the Sewing Patterns by Mrs H competition will receive a free PDF sewing pattern of their choice from the Sewing Patterns by Mrs H catalogue. The winner of the Swoon Patterns competition will receive a free PDF sewing pattern of their choice from the Swoon Patterns catalogue. There is no entry fee to enter this competition, but only photos of bags made using patterns from our catalogues will be eligible. The S J Hussey Ltd team has sole discretion when choosing winners and the team's decision is final. We reserve the right to amend or cancel the competition or these terms and conditions as necessary. We will notify you of any changes as soon as possible via social media. The prize is as stated and no cash or other alternatives will be offered. We may request your permission to repost your entry photos in promotional materials, on social media, newsletters, or our website - ownership of the photos remains with you.
Ended:
Lewis & Irene Moontide Fabrics Giveaway - Terms and Conditions
How to enter: Follow the instructions in the giveaway post on Facebook and on Instagram. You may enter once on Facebook and once on Instagram. Duplicate entries will be discarded. Automated entries will be disqualified. This prize draw will run from 13th July 2022 at 8 p.m. UK time through to 21st July 2022 at 8 p.m. UK time. There are seven (7) fabric bundles to win. Seven (7) winners will be chosen by random selection from all eligible entries within 24 hours after the end of the giveaway. We will announce the winners on the comment threads and on the original posts. Prize details: There are seven (7) bundles of fabric to win. Each bundle contains one (1) metre of each of the three (3) fabrics gifted to us by Lewis & Irene Fabrics. We will cover shipping costs. Winners are responsible for any custom fees or local taxes. The prize is as stated and no cash or other alternatives will be offered except at the discretion of S J Hussey Ltd. The odds of winning depend on the number of eligible entries received. There is no fee to enter this prize draw. This prize draw is administered by S J Hussey Ltd in the UK and is not endorsed by, associated with, or affiliated to Facebook or Instagram in any way. Void where prohibited.
Lewis & Irene Giveaway - Terms and Conditions
How to enter: Follow the instructions on the giveaway post on the Sewing Patterns by Mrs H Instagram page. If you do not use Instagram, please email lizzie@mrs-h.com with the subject line 'Lewis & Irene giveaway' and we will manually enter your details into the draw. This prize draw will run from 7th December 2021 at 20:00 UK time to 11th December 2021 at 20:00 UK time. There are five (5) bundles to win. Five (5) winners will be chosen by random selection after the entries close. We will announce the winners on the comment thread and on the original post (as well as by email if the winner/s are not on Instagram). Prize details: There are five (5) bundles of fabric to win. Each bundle contains one (1) metre of each of the four (4) fabrics gifted to us by Lewis & Irene Fabrics. We will cover shipping costs. Winners are responsible for any custom fees or local taxes. The prize is as stated and no cash or other alternatives will be offered except at the discretion of S J Hussey Ltd. The odds of winning depend on the number of eligible entries received. There is no fee to enter this prize draw. This prize draw is administered by S J Hussey Ltd in the UK and is not endorsed by, associated with, or affiliated to Facebook or Instagram in any way. Void where prohibited.
unFestival Giveaway - Terms and Conditions
How to enter: Answer the question on the unFestival giveaway post on the Sewing Patterns by Mrs H Facebook page and the Swoon Patterns Facebook page. If you do not use Facebook, please send an email to lizzie@mrs-h.com with the subject line 'unFestival giveaway' to be manually entered. We will add each email entry to both the Mrs H & Swoon entry pools. This prize draw will run from 28th July 2021 at 20:00 UK time to 30th July 2021 at 20:00 UK time. There are two (2) chances to win; entrants may enter on both the Sewing Patterns by Mrs H Facebook page and on the Swoon Patterns Facebook page. One (1) winner will be chosen from the Sewing Patterns by Mrs H entry pool and one (1) winner will be chosen from the Swoon Patterns entry pool after entries close. We will use a random comment picker to select the winners. We will announce the winners on the comment threads and original posts (as well as by email if the winner/s are not on Facebook). Prize details: Two (2) prizes of one (1) gift subscription to the Bag of the Month Club (each worth $20 USD). The prize is as stated and no cash or other alternatives will be offered except at the discretion of S J Hussey Ltd. The odds of winning depend on the number of eligible entries received. There is no fee to enter this prize draw. This prize draw is administered by S J Hussey Ltd in the UK and is not endorsed by, associated with, or affiliated to Facebook or Instagram in any way. Void where prohibited.
